Effective Date: 7th October 2026
Company Registration Number: 15666939
Registered Office Address:
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE INITIATING ANY SERVICE BOOKING, ACCOUNT CREATION, OR TRANSACTIONAL DISPATCH THROUGH THE DIGITAL PLATFORMS OWNED AND OPERATED BY ALMAS RAMLY SERVICES LTD.
THESE TERMS AND CONDITIONS GOVERN YOUR ENTIRE LEGAL RELATIONSHIP AS A CONSUMER RESIDENT IN THE UNITED KINGDOM WITH ALMAS RAMLY SERVICES LTD. THEY SPECIFY OUR PRECISE ROLE AS A DIGITAL SERVICES PLATFORM, THE SCOPE OF THE COMPREHENSIVE CRIMINAL AND PROFESSIONAL VETTING WE FORCE UPON SERVICE PROVIDERS FOR YOUR SAFETY, THE RIGID MANDATORY REVENUE CONSTRAINTS CONCERNING ADVANCE PLATFORM PAYMENTS, AND THE COMPREHENSIVE LIMITATION OF LIABILITIES REGULATED UNDER THE UK CONSUMER RIGHTS ACT 2015.
BY ACCESSING THE WEBSITE, INTERACTING WITH ANY PORTION OF OUR BOOKING FACILITY, OR CONFIRMING AN ORDER FOR DOMESTIC HOME, FACILITY, OR PROPERTY SERVICES, YOU EXPRESSLY CONCURRENTLY ACKNOWLEDGE, AGREE, AND SIGNIFY YOUR CONTRACTUAL SUBMISSION TO BE BOUND BY EVERY CLAUSE, ENUMERATED SECTION, SUB-CLAUSE, AND OPERATIONAL PROVISION OUTLINED HEREIN. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS OF SERVICE, YOU MUST CEASE PLATFORM UTILITY IMMEDIATELY AND REFRAIN FROM SUBMITTING ANY SERVICE REQUESTS.
Throughout this legally binding Agreement, the following capitalised terms shall hold the explicit operational definitions assigned to them below:
"The Company", "We", "Us", "Our": Refers directly to Almas Ramly Services Ltd, a private limited entity incorporated under the corporate regulatory authorities of England and Wales under Company Number 15666939, maintaining its primary corporate registration office at Impact Brixton, 17a Electric Lane, Brixton, United Kingdom, SW9 8LA.
"The Customer", "You", "Your": Refers strictly to the natural, individual person acting as a domestic consumer who utilises the platform to request, book, modify, or fund professional facilities management, property maintenance, lifestyle assistance, cleaning, or domestic technical tradesmen services for residential or non-commercial property execution.
"Independent Contractor", "Contractor", "Service Partner": Refers to the autonomous commercial business entity, trade professional, or service agency operating on a business-to-business basis with the Company, tasked with the physical execution, materials management, technical delivery, and customer-site performance of the domestic task ordered by the Customer.
"Personnel": Refers explicitly to any individual employee, registered subcontractor, temporary worker, or designated substitute deployed directly by the Independent Contractor to attend the Customer's home or designated residential physical boundary.
"The Platform": Refers collectively to the website, secondary sub-domains, web embedding systems, mobile web optimisation environments, integrated WhatsApp communications interfaces, online application forms, and digital backend software operated by the Company to capture client interest and schedule service provisions.
"Service Assignment", "Booking", "Job Order": Refers to the specific unit of domestic facility work or property maintenance scheduled by the Customer through the platform, containing the localised specifications, standard hourly metrics, operational deadlines, and fixed economic valuations confirmed by the booking workflow.
"Remediation Window": Refers strictly to the chronological forty-eight (48) hour timeline following the immediate clock hour of a Service Assignment's physical conclusion, during which a Customer must legally file a dispute or performance complaint to protect advance platform payment holds.
"The B2B Framework Agreement": Refers to the parallel master legal contract enforced by the Company onto all incoming Independent Contractors, determining criminal record screenings, professional insurances, non-circumvention bounds, and indemnifications.
The Customer understands, recognises, and contracts on the foundational structural reality that their interaction involves a dual-layered contractual matrix:
The Platform Contract: The Customer enters into a direct contractual relationship with the Company governing the allocation of data, scheduling accuracy, digital consumer support, communications systems, and financial clearing services.
The Service Execution Contract: The Customer enters into a direct, localised service provision contract with the selected Independent Contractor for the physical delivery of the work. The Company is not the physical employer of the tradesmen or cleaners, nor does it act as a direct principal party in the localised manual execution of the physical home task.
Almas Ramly Services Ltd provides a premium, technologically advanced customer-facing booking architecture specifically designed to link domestic homeowners, residential tenants, and private property occupants with fully vetted, compliant, and highly qualified trade professionals.
Our explicit operational mandate is restricted to:
The curation, aesthetic management, and technical availability of the consumer booking engine.
The digital validation and administrative vetting tracking of contractors.
The processing of all financial client transactions.
The management of customer support systems and dispute mediation workflows.
The Customer accepts that no employee-employer relationship exists between the Company and the Independent Contractors deployed on the platform. The Company does not direct the day-to-day tactical execution, individual tools choice, precise sequencing of cleaning or building movements, or trade methodologies utilised by the Contractor's personnel.
The Contractor operates as a fully autonomous business entity entirely separate from the Company, executing jobs under their own commercial risk, and utilising their own professional trade discretion.
The Company recognises that allowing an unfamiliar individual into your domestic home requires total absolute trust. To eliminate risk, we enforce a strict criminal vetting policy upon our entire contractor network, matching the guarantees required under Clause 5.2 of our B2B trade structures.
We warrant to the Customer that every Independent Contractor and all Personnel assigned to enter a Customer's residential property boundary holds a current, valid Basic Disclosure and Barring Service (DBS) Check (or the equivalent regional vetting certificate issued by Disclosure Scotland or AccessNI).
We contractually require that this background check be updated and re-verified at least once every twenty-four (24) months.
The Customer is assured that the Company maintains a zero-tolerance policy toward criminal history. No Contractor or Personnel is permitted onto our network if their DBS check reveals an unspent criminal conviction, active caution, formal police reprimand, or pending prosecution relating to any of the following offences:
Dishonesty: Including but not limited to burglary, domestic theft, commercial fraud, handling stolen goods, or embezzlement.
Violence: Including but not limited to common assault, battery, actual bodily harm (ABH), grievous bodily harm (GBH), harassment, stalking, or domestic abuse.
Property Damage: Including but not limited to arson, criminal damage, vandalism, or reckless destruction of asset facilities.
Sexual Misconduct: Including but not limited to sexual assault, grooming, solicitation, or any listing on the UK Sex Offenders Register.
To ensure you always know exactly who is entering your home, the Company provides a pre-assignment verification protocol. For every confirmed booking, you are entitled to receive the full legal name and a clear, recent, high-resolution photographic image of the specific personnel scheduled to attend your property.
This verification metadata is delivered via our automated communication flows (including email or secure WhatsApp messaging text) prior to the commencement of the scheduled assignment window.
To initiate a Booking on the Platform, the Customer must be a natural person acting exclusively as a consumer under UK law. You warrant that you are at least eighteen (18) years of age, possess the full legal capacity to enter into binding financial contracts, and have the clear authority to request facilities or property services at the designated residential address.
The physical execution of home and property services requires fundamental operational assets. The Customer contractually agrees to provide the following utility provisions to the assigned Contractor at no charge throughout the entirety of the service window:
Unrestricted access to a clean, safe, and pressurised supply of fresh running water.
Unrestricted access to standard operational domestic electrical mains outlets.
Adequate operational lighting in all areas where work is to be performed.
Reasonable access to localised waste disposal facilities for standard domestic refuse generated by the service activity.
The Customer bears the absolute obligation to maintain the residential property in a state that is physically safe for the incoming Contractor and their personnel. You must:
Disclose any known structural hazards, faulty wiring, loose ceilings, structural decay, toxic mould growth, or exposed hazardous materials (such as asbestos) prior to the booking confirmation.
Secure all domestic pets, companion animals, and livestock in a separate room or enclosure for the duration of the visit.
Ensure that no minors under the age of eighteen (18) are left unattended at the property without adult supervision while the service is being conducted.
The Contractor reserves the right to walk away from a property immediately without penalty if the workspace is deemed a threat to personal health, dignity, or physical safety under UK Health and Safety laws, in which case the full booking value remains payable.
The Company acts as the exclusive merchant of record and financial collection gateway for all services rendered through the platform.
The payment architecture requires that all monetary balances, scheduling fees, material cost addendums, and emergency trade call-outs be paid in full to the Company in advance via our secure electronic payment links before a Contractor is authorised to travel to the domestic premises.
The Customer is subject to a strict financial non-circumvention mandate. You contractually covenant and agree that you shall never under any circumstances request, offer, solicit, or execute a direct payment (whether via physical cash, direct bank transfer, independent cheque, digital wallet app, or barter arrangement) to the individual Contractor or any of their personnel.
Any breach of this direct payment rule constitutes a material, non-curable violation of these Terms of Service. It results in:
The immediate, permanent termination of your platform account.
The automatic cancellation of any future scheduled service assignments without any refund eligibility.
The absolute, unconditional forfeiture of all Company dispute resolutions, warranties, and service remediation protections.
Independent Contractors block out valuable trading hours, schedule vehicles, and reject alternative commercial opportunities to fulfill your booking. Therefore, the Company operates a strict, structured timeline for cancellations and modifications:
Cancellations made more than 24 hours prior to the scheduled start time: The Customer is entitled to a full refund of the booking fee or a fee-free rescheduling credit.
Cancellations made less than 24 hours prior to the scheduled start time: The Customer is liable to pay a mandatory late cancellation fee equivalent to fifty percent (50%) of the total booking value, or a fixed operational charge (whichever is greater), up to the full value of the service to compensate the Contractor for lost deployment opportunity.
If the Contractor arrives at the designated property during the scheduled booking window and is unable to gain access due to a failure on the part of the Customer (e.g., no one is home, digital key locks fail, keys left in lock boxes do not work, or access is blocked by gates), the Contractor will wait at the premises for a maximum of thirty (30) minutes.
If access is not granted within this timeframe, the job will be officially recorded as a "Customer Lock-Out." In this scenario, the full one hundred percent (100%) booking payment is permanently forfeited to cover the professional's lost time and travel costs.
The Company operates a strict financial escrow-style window to protect both the consumer and the contractor.
If you are dissatisfied with the physical quality, standard, completeness, or execution of the work delivered, you must formally log a complaint with the Company’s support team via email or our dedicated platform WhatsApp channel within forty-eight (48) hours of the service completion time.
If a valid, documented complaint supported by clear photographic or videographic evidence is received within the 48-hour Remediation Window, the Company will freeze the release of funds to the Contractor and execute the following remediation protocol:
Step 1: Evaluation: The Company will review the submitted evidence against the initial booking specifications.
Step 2: Contractor Recall: The original Contractor will be given notice to return to the Customer’s residential premises within a typical twenty-four (24) hour window to correct, complete, and clean the reported deficiencies at zero additional cost to the Customer.
Step 3: Refusal of Recall: If the Customer unreasonably refuses to grant the original Contractor access to perform the required remediation work, the Customer waives their right to claim financial refunds or adjustments from the platform.
The Customer explicitly accepts that Almas Ramly Services Ltd acts as the final arbitrator and binding dispute resolution authority for all service quality claims.
We will weigh the evidence impartially, taking into account standard industry trade definitions, typical domestic cleaning tolerances, independent contractor feedback, and photo evidence. Our final determination regarding refunds, percentage discounts, or alternative provider dispatches is absolute and contractually binding.
Nothing within these Terms of Service seeks to limit, exclude, diminish, or alter your non-excludable statutory rights as a British consumer under the Consumer Rights Act 2015.
Under UK law, you are always entitled to expect that all services provided through our network will be carried out with reasonable care and skill, within a reasonable timeframe, and for a reasonable cost if a price was not agreed upon in advance.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally possess a statutory right to cancel a remote online booking within a fourteen (14) day cooling-off period.
However, the Customer explicitly agrees and acknowledges that if they schedule a service assignment to begin within this 14-day cooling-off period, they are requesting the immediate commencement of a digital and physical contract. If the service is fully completed within this timeframe, your statutory right to cancel is fully waived.
All text, proprietary code, HTML layouts, CSS styling variables, graphic logo assets, text variations, brand markings, icons, and software components utilised across the Almas Ramly Services Ltd platform are the exclusive intellectual property of the Company.
No license, transfer of rights, or permission is granted to any user or visitor to copy, scrape, re-distribute, mirror, or reverse-engineer any portion of our web architecture or custom code button embeds.
Any customer or contractor interacting with our digital interfaces is prohibited from injecting malicious scripts, attempting cross-site scripting (XSS), utilising automated scraping bots, or disrupting the Google Sites iframe structural boundaries where our communication widgets and WhatsApp links are hosted.
The Customer expressly agrees that the Company provides a matching, booking, and administrative oversight facility, and does not physically execute the home service tasks.
Consequently, to the maximum extent permitted by applicable laws in the United Kingdom, the total aggregate financial liability of Almas Ramly Services Ltd to any Customer for any economic losses, platform bugs, scheduling delays, structural miscommunications, or service failures shall be strictly limited to the total monetary value paid by that specific Customer for the individual booking out of which the alleged claim arose.
The Company shall not be held contractually liable, whether in tort, contract, negligence, or breach of statutory duty, for any:
Indirect, incidental, punitive, or consequential financial losses.
Loss of personal profits, rental incomes, home value depreciation, or property market value.
Wasted administrative time, lost employment wages, or personal emotional distress arising from a delayed or unfulfilled service appointment.
If an Independent Contractor causes physical structural damage to your residential property (such as broken glass, scratched flooring, plumbing leaks, or property destruction) through gross negligence, reckless execution, or willful misconduct, the legal liability rests directly with the Contractor under the provisions enforced by our parallel B2B trade frameworks.
The Contractor is legally bound to carry a minimum of £1,000,000 per incident in Public Liability Insurance, alongside mandatory Professional Indemnity Insurance. The Company will immediately provide the Customer with the Contractor’s complete insurance certificate details, legal identity, and business details to facilitate direct insurance claims and litigation.
The Company collects, processes, stores, and transfers your personal data (including full name, physical residential address, contact phone numbers, email metadata, and encrypted payment parameters) in absolute alignment with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
To facilitate the physical execution of your ordered property solution, the Company must securely transfer your address and contact phone metrics to the assigned Independent Contractor.
By submitting a booking, you explicitly authorise this limited operational data transmission. The Contractor is contractually bound to treat all customer data as strictly confidential and is forbidden from utilising your contact parameters for independent commercial marketing.
Neither the Company nor the assigned Independent Contractor shall be held liable or contractually penalised for any delay, failure to attend, incomplete execution, or cancellation of a scheduled service assignment resulting from events completely beyond our reasonable control.
These events include, but are not limited to:
Acts of God, severe localised flooding, severe snow ice blockages, lightning strikes, structural fires, or earthquakes.
Active warfare, acts of terrorism, civil unrest, riots, or localised public disorders.
Nationwide fuel shortages, grid-level electrical blackouts, internet infrastructure outages, or localised telecommunications failures.
Government-mandated public health lockdowns, sudden quarantines, or dynamic emergency travel restrictions within the United Kingdom.
This entire consumer Terms of Service Agreement, its fundamental interpretation, its execution protocols, and any non-contractual legal claims or disputes arising out of its utility shall be governed exclusively by the laws of England and Wales.
The Customer and the Company mutually agree that the courts of England and Wales shall maintain exclusive jurisdiction to settle any formal legal claim, commercial lawsuit, or statutory arbitration proceeding arising from these Terms or your interaction with our booking platforms.
If you are a resident of Scotland or Northern Ireland, you retain the full right to bring active claims before your local domestic courts.
If any specific clause, sub-clause, word sentence, or individual provision within this Agreement is declared fully or partially invalid, illegal, or contractually unenforceable by a court of competent jurisdiction inside the United Kingdom, that specific provision shall be severed from the remainder of the text.
The remaining provisions shall continue to operate with full force, validity, and complete enforceability.
These Terms of Service constitute the entire, comprehensive legal agreement between the Customer and Almas Ramly Services Ltd concerning your booking behaviour and platform usage.
They completely replace and override all prior verbal promises, written negotiations, marketing brochures, promotional claims, or informal agreements previously circulated.
By clicking the booking button, submitting your address metrics, or communicating via our integrated WhatsApp link to complete a transaction for property or facility services, you explicitly confirm that:
You have read, understood, and agreed to every section of these Terms of Service.
You acknowledge the platform business structure where Almas Ramly Services Ltd operates as an administrative vetting and transaction manager, and the Independent Contractor operates as the physical executor of the domestic assignment.
You agree to perform all financial steps exclusively through our platform payment architecture, rejecting direct payment methods.